 Catalog |
-
IP Phones
-
Extras & Accessories
-
Private Label SIPStore
-
Technical Support
-
VoIP Training
| Search |
No PO Boxes are accepted
|
|
ABP Technical Support for the products included in this SIPStoreTM can be arranged by selecting one of the below listed options.
- NOTE: A reseller agreement must be signed with ABP to initiate service. Contact our ITSP Department for more information
- ABP Priority Email Support: Priority Email Support for Resellers. Pre-paid Priority Accounts get email responses within 24H. Technical Support Agreement for monthly service. Automated Credit Card Debit or automatic monthly Draft required.
- ABP Monthly ATSA Gold: Technical Support Agreement for 1 month covering products included in the MetaSwitch Premium Support Program Up to 3 Hours per month. Phone Access of support team. ATSA Agreement for monthly service. Automated monthly draft of Credit/Debit or Checking paid in advance.
- ABP Quarterly ATSA Gold: Technical Support Agreement for 3 months covering products included in the MetaSwitch Premium Support Program Up to 10 Hours per three month period. Phone Access of support team. (50% Reduced cost per hour for support issues that go longer than the monthly included contract time block.) ATSA Agreement for 3 consecutive calendar months. Automated quarterly draft of Credit/Debit Card or checking account paid in advance.
- ABP Annual ATSA Gold: Technical Support Agreement for 1 full year covering products included in the MetaSwitch Premium Support Program Up to 10 Hours per three month period. Phone Access of support team. ATSA Agreement for 12 consecutive calendar months. Automated yearly draft of Credit/Debit card or Checking account paid in advance.
MetaSwitch Service for switches or related issues should be directly referred to MetaSwitch. The MetaSwitch customer portal provides access to online documentation, trouble-ticket and interoperability databases and other information. Access is restricted - please contact MetaSwitch if you require a username and password.
|
